Connectivity
Overseas model shown⁶
With our suite of functionality, your Lexus vehicle may connect with your mobile device or the cloud with a range of applications to improve navigating, infotainment and safety.
Lexus Connected Services
Lexus Connected Services1 offer an advanced suite of smart technologies designed to simplify your everyday life. Current services Include:
SOS Emergency Call (SOS)2
Automatic Collision Notification (ACN)3
Stolen Vehicle Tracking (SVT)4
Lexus Connected Services1 are available as standard on selected new models. These services are complimentary for the first 3 years of ownership and are available 24 hours, 7 days a week.
Discover Lexus Connected Services
INFOTAINMENT
The Lexus model range offers a range of infotainment technologies, designed to help you stay in touch or entertained while staying connected on the road.
Access your favourite apps in your vehicle thanks to Apple Carplay®5 and Android Auto™.8
DISCOVER LEXUS INFOTAINMENT
CONNECTED VEHICLE MODEL RANGE
Explore what connectivity is available across the range of Lexus vehicles.
FAQ
General
WHAT IS LEXUS CONNECTED SERVICES?
Lexus Connected Services offer an advanced suite of smart technologies designed to simplify your everyday life.
Current services Include:
Automatic Collision Notification (ACN)
Stolen Vehicle Tracking (SVT)
WHICH VEHICLE MODELS ARE EQUIPPED WITH LEXUS CONNECTED SERVICES?
Lexus is launching Connected Services progressively across its model range.
HOW DO I SETUP THE LEXUS CONNECTED SERVICES?
Lexus Connected Services are available by default on specific new model vehicles at point of purchase.
WHO IS THE ENTITY RESPONSIBLE FOR PROCESSING LEXUS CONNECTED VEHICLE DATA?
Connected Vehicle data collection and processing is undertaken by Lexus Australia and other members of the One Lexus Network.
For more detailed information about how Lexus handles your data and personal information please refer to the Lexus Privacy Policy: www.lexus.com.au/privacy.
For more detailed information about how Lexus handles your data and personal information please refer to the Lexus Privacy Policy: www.lexus.com.au/privacy.
WHAT INFORMATION IS BEING COLLECTED AND HOW IS IT BEING USED?
Lexus Connected Services are delivered by collecting and utilising your vehicle and personal data for the purpose of delivering Lexus Connected Services.
In the following circumstances and events:
During an Automatic Collision Notification (ACN) and Emergency Call (SOS) where it is visible to Lexus Emergency Assistance and shared with emergency responders, and B. During a Stolen Vehicle Tracking (SVT) request where it is visible to Lexus Stolen Vehicle Assistance and shared with police.
In the event, your vehicle’s Location Data, (latitude and longitude) is used to determine where your vehicle needs assistance. Your Personal Information (when you call our Lexus Emergency Assistance or Stolen Vehicle Assistance) such as your name, address, phone number, email address, etc. to verify your account, and your Voice Recordings to provide assistance to you and for quality assurance.
In the following circumstances and events:
During an Automatic Collision Notification (ACN) and Emergency Call (SOS) where it is visible to Lexus Emergency Assistance and shared with emergency responders, and B. During a Stolen Vehicle Tracking (SVT) request where it is visible to Lexus Stolen Vehicle Assistance and shared with police.
In the event, your vehicle’s Location Data, (latitude and longitude) is used to determine where your vehicle needs assistance. Your Personal Information (when you call our Lexus Emergency Assistance or Stolen Vehicle Assistance) such as your name, address, phone number, email address, etc. to verify your account, and your Voice Recordings to provide assistance to you and for quality assurance.
For more frequently asked questions on Lexus Connected Services, click here.
For more frequently asked questions on privacy and how your data is handled as part of Lexus Connected Services, click here.
SOS EMERGENCY CALL (SOS)
WHAT IS SOS EMERGENCY CALL (SOS)?
In the event of a genuine emergency, help is just an SOS button press away connecting you with a trained Lexus Emergency Assistance agent. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week
WHAT HAPPENS WHEN I PRESS THE SOS BUTTON?
When the SOS button is pressed, the vehicle will:
- Place a call to Lexus Emergency Assistance, and
- Send your vehicle's location to Lexus Emergency Assistance.
WHEN SHOULD I USE THE SOS EMERGENCY CALL BUTTON?
If you are in, or see a genuine emergency, press the in-vehicle SOS button for immediate assistance from Lexus Emergency Assistance.
For all other issues or enquiries related to Lexus Connected Services, please call your preferred Lexus dealer for further assistance.
For all other issues or enquiries related to Lexus Connected Services, please call your preferred Lexus dealer for further assistance.
WHAT HAPPENS IF I ACCIDENTALLY PRESS THE SOS BUTTON?
Please inform the Emergency Assistance agent that you pressed the button accidentally and confirm that no emergency is taking place. The agent will offer to terminate the call.
If you do not speak with the agent, emergency services may be dispatched to your location as we will assume you are unable to respond & a genuine emergency is taking place.
If you do not speak with the agent, emergency services may be dispatched to your location as we will assume you are unable to respond & a genuine emergency is taking place.
For more frequently asked questions on SOS Emergency Call (SOS), click here.
AUTOMATIC COLLISION NOTIFICATION (ACN)
WHAT IS AUTOMATIC COLLISION NOTIFICATION (ACN)?
If your vehicle is involved in a serious collision where an airbag deploys or impact sensors are triggered, Automatic Collision Notification (ACN) will initiate a voice call to a Lexus Emergency Assistance call centre agent. If required, the agent will contact emergency services (ambulance, fire and/or police) and provide them with your vehicle's location information. This service is available 24 hours, 7 days a week.
WHAT TYPES OF EMERGENCIES CAN AUTOMATIC COLLISION NOTIFICATION (ACN) HELP WITH?
In a road accident where your airbags are deployed or impact sensors triggered, Automatic Collision Notification (ACN) can help if you need emergency assistance from police, fire or ambulance.
WHAT HAPPENS IN THE EVENT OF AN AUTOMATIC COLLISION NOTIFICATION (ACN) WHERE THE OCCUPANT IS UNCONSCIOUS OR UNABLE TO RESPOND?
Where an ACN has occurred and the occupant is unable to communicate with the Lexus Emergency Assistance agent, emergency services will be dispatched to the vehicle's location.
For more frequently asked questions on Automatic Collision Notification (ACN), click here.
STOLEN VEHICLE TRACKING (SVT)
WHAT IS STOLEN VEHICLE TRACKING (SVT)?
Stolen Vehicle Tracking (SVT) provides you with enhanced vehicle security and peace of mind should your vehicle be stolen, including the ability to track your vehicle once you have reported it stolen, and have your police report ready.
This service is available 24 hours, 7 days a week.
This service is available 24 hours, 7 days a week.
HOW DO I ENROL OR OPT OUT OF STOLEN VEHICLE TRACKING (SVT)?
As a key security feature, Stolen Vehicle Tracking (SVT), is automatically enabled at point of purchase of your vehicle. You may opt out of SVT at any time by calling Lexus Connected Account Enquiries on 1300 064 789 between 9:00am to 5:30pm AET Monday to Friday, excluding national public holidays.
WHAT DO I DO IF MY VEHICLE IS STOLEN?
If your vehicle has been stolen, please follow the steps below to initiate Stolen Vehicle Tracking (SVT):
Once tracking is initiated, Lexus Stolen Vehicle Assistance will provide updates to the police to assist with the potential recovery of your vehicle.
- You will need to file a stolen vehicle report with the police, who will provide you with a police report number.
- With your police report number and vehicle VIN ready, call Lexus Stolen Vehicle Assistance on 1300 216 737 and advise the agent your vehicle has been stolen and you would like to initiate tracking.
- The agent will validate that you have a subscription to SVT, and request the police report number & VIN from you in order to initiate tracking.
Once tracking is initiated, Lexus Stolen Vehicle Assistance will provide updates to the police to assist with the potential recovery of your vehicle.
For more frequently asked questions on Stolen Vehicle Tracking (SVT), click here.
APPLE CARPLAY® AND ANDROID AUTO™
HOW DOES IT WORK?
Apple CarPlay® and Android Auto™5 are Apple and Google's phone mirroring protocols that enables selected applications to be projected onto the vehicle display. This is achieved by plugging your smartphone into the vehicle head unit through a factory-supplied USB connection.
WHAT DEVICES ARE COMPATIBLE WITH APPLE CARPLAY® AND ANDROID AUTO™?
Apple CarPlay® and Android Auto™ are supported by the following devices:
Apple CarPlay®:
iPhone® 5 or newer
Minimum iOS 11
Android Auto™:
Android™ Minimum Android 5.0 (Lollipop)
Recommended Android 6.0 (Marshmallow)
Apple CarPlay®:
iPhone® 5 or newer
Minimum iOS 11
Android Auto™:
Android™ Minimum Android 5.0 (Lollipop)
Recommended Android 6.0 (Marshmallow)
CAN APPLE CARPLAY® AND ANDROID AUTO™ BE RETROFITTED?
For existing Lexus owners, a retrofit is available for $249 on the following models and respective productions dates:
ES - 4 July 2018 onwards
LC - 27 March 2017 onwards
LS - 8 January 2018 onwards
RC - 27 November 2017 onwards
RC F - 27 November 2017 onwards
NX - 1 September 2017 onwards
UX - 5 October 2018 onwards
Contact your dealer to organise a retrofit. Find your dealer at lexus.com.au/contact/find-a-dealer
ES - 4 July 2018 onwards
LC - 27 March 2017 onwards
LS - 8 January 2018 onwards
RC - 27 November 2017 onwards
RC F - 27 November 2017 onwards
NX - 1 September 2017 onwards
UX - 5 October 2018 onwards
Contact your dealer to organise a retrofit. Find your dealer at lexus.com.au/contact/find-a-dealer
For more frequently asked questions on Apple CarPlay® and Android Auto™, click here.
For Lexus Enform support, click here.
Continue the Journey
Footnotes
01.Not available outside Australia or if services are disabled or terminated. Dependent on 3G/4G enabled DCM, GPS signal strength, mobile network coverage and other factors outside Lexus's control which can limit the ability or functionality of the system. Check your Owner's Manual for explanation of limitations. Please drive safely.
02.Driver assist feature only. Not a substitute for safe driving practices. Not available outside Australia or if service is disabled or terminated. Only operates if vehicle’s SOS button is pressed. Dependent on 4G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Lexus’s control which can limit the ability or functionality of the system. Check your Owner’s Manual for explanation of limitations. Please drive safely.
03.Driver assist feature only. Not a substitute for safe driving practices. Not available outside Australia or if service is disabled or terminated. Only activates if vehicle’s DCM detects airbag deployment or an impact sensor notification. Dependent on 4G enabled DCM, GPS signal strength, mobile network coverage, operational related components and other factors outside Lexus’s control which can limit the ability or functionality of the system. Check your Owner’s Manual for explanation of limitations. Please drive safely.
04.Not available outside Australia or if service is disabled or terminated. Dependent on sufficient battery power, 4G enabled DCM, GPS signal strength, mobile network coverage, operational related components & other factors outside Lexus’s control which can limit the ability or functionality of the system. Guest required to obtain Police report. Vehicle location information, if available, only provided to Police. Vehicle recovery not guaranteed. For details, visit lexus.com.au/connectivity.
05.Requires compatible device, USB connection, mobile data, network reception & GPS signal. Mobile usage at user’s cost. Apps subject to change. For details see lexus.com.au/connectivity. CarPlay® is a trademark of Apple, Inc. registered in the U.S. and other countries. Android Auto™ is a trademark of Google LLC.
06.Australian specifications & features may differ. See your Lexus dealer for details.
07.Australian specifications & features may differ. See your Lexus dealer for details. Driver assist feature. Only operates under certain conditions. Check your Owner’s Manual for explanation of limitations. Please drive safely. All images indicative only and not to scale.
08.Requires compatible device & app installation, third party info, mobile data, network reception & GPS signal. Mobile usage at user's cost. Apps subject to change. For details see lexus.com.au/enform.
09.iPhone® is a trademark of Apple, Inc. registered in the U.S. and other countries. Compatibility and functionality varies depending on device.
10.Due to the large number of different mobile phones on the market and continual development of devices, Lexus cannot fully guarantee compatibility of your device with Lexus Enform and we recommend checking functionality of your device when connected to your vehicle.
11.This distance is approximate only and may vary due to driver behaviour, vehicle load, vehicle usage and traffic conditions. Please drive responsibly.
