A woman dressed in a white jacket and black pants and holding a helmet walks towards an LC coupe parked in a pit lane
Welcome to Encore
A unique benefits program for Lexus Owners

Where life meets amazing

Lexus Encore1 is our exclusive benefits program that brings amazing to every area of your life.

By purchasing a new, demonstrator or Certified Pre-Owned Lexus vehicle,2 you become an Encore Member and receive Encore Owner Benefits such as seamless vehicle maintenance with Lexus Service Experience, and access to exclusive offers and events.

When you purchase selected new or demonstrator Lexus vehicles, you may access the Encore Platinum Owner Benefits tier.1 Encore Platinum Members receive additional benefits for an even more luxurious ownership experience.

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LEXUS SERVICE EXPERIENCE

With Service Loan Cars and Capped Price Servicing,3 servicing your vehicle has been made even more carefree.

Or if the unexpected does happen, DriveCare4 provides peace of mind.

 

Lifestyle Benefits

All Encore1 members may elevate their lifestyle with exclusive offers from Lexus partners and invitations to exclusive events.

Park Hyatt Auckland
TRAVEL
with select hotel partners
Fine dining with Encore
FINE DINING
With Lexus Partnerships and Ambassadors
EXPERIENCES
Music, Sport and Drive days
Man takes key from woman valet parking at Chadstone.
FASHION & RETAIL
With Chadstone & Westfield
 
 
 
 

Platinum Benefits

Owners of eligible Lexus vehicles are welcomed into an even more luxurious ownership experience.

Travel more widely, drive more seamlessly, with Encore Platinum.1

 
 
Compare Encore Tiers
 
MODELS
Selected ModelsUX, NX, RX, ESLC, LS, LX, LMUX 300e, RZ
LEXUS SERVICE EXPERIENCE
Capped Price Servicing33 years (RX: 5 years)3 years (LC, LM: 5 years)5 years
Service Loan Cars3 years3 years5 years
DriveCare43 years3 years (LS: 10 years)5 years
LIFESTYLE BENEFITS
Exclusive Offers
Ampol Fuel Offer7
Exclusive Events
PLATINUM BENEFITS
On Demand4 Redemptions⁸4 Redemptions⁸
Valet Parking8 Redemptions⁹8 Redemptions⁹
Home Charger Installation5
Charging cables
Complimentary charging with Chargefox63 years
 

Frequently Asked Questions

Find information on how to become an Encore1 member, check your Encore and Encore Platinum1 eligibility, and learn how to make the most of your membership.

How do I become an Encore member?

Enrolment in Encore Owner Benefits is complimentary on delivery of new vehicles and Lexus Certified Pre-Owned vehicles purchased on or after 1 January 2020.

Once you have purchased an eligible Lexus vehicle, and shortly after you take delivery of your vehicle, we will complete your enrolment for Encore Owner Benefits.

How do I become an Encore Platinum member?

Enrolment in Encore Platinum Owner Benefits is complimentary on L-series model purchases and other certain eligible vehicle purchases as determined by Lexus and Lexus Dealers from time to time.

Once you have purchased an eligible Lexus vehicle, and shortly after you take delivery of your vehicle, we will complete your enrolment for Encore Platinum Owner Benefits.

Am i eligible for Encore?

Once you have purchased an eligible Lexus vehicle, and shortly after you take delivery of your vehicle, we will complete your enrolment for Encore or Encore Platinum Owner Benefits.

Alternatively, to check if you’re eligible for Encore Owner Benefits or Encore Platinum Owner Benefits, you may contact the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the Contact Us form.

How do I access my Encore benefits?

To redeem Capped Price Servicing,2 please contact us to book your standard scheduled logbook servicing.

To redeem a Service Loan Car, please contact us to book your standard scheduled logbook servicing.

To redeem Lexus DriveCare,3 call 1800 253 987.

You can access Exclusive Offers and your Ampol Fuel Offer6 through the Lexus Encore App.

You will receive invitations to Exclusive Events throughout the year. Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.

To update your contact details, please call our Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.

How do I access my Encore Platinum benefits?

You can book a Lexus on Demand through the Lexus Encore App.

You can find more information about Valet Parking and the number of available redemptions in the Lexus Encore App. No pre-booking is necessary.

If you own an eligible Lexus Electrified vehicle, please contact us for assistance with your Electrified Benefits.

How do I access the Lexus Encore App?

Once you have purchased an eligible Lexus vehicle from your preferred Lexus dealership, and shortly after you have taken delivery of your vehicle, your Lexus Dealer will complete your enrolment for Encore Owner Benefits or Encore Platinum Owner Benefits.

You will then receive an email with instructions on to access the Lexus Encore App and complete your registration.

You may access the Lexus Encore App on your mobile device or computer.

Accessing using a mobile device

  1. Download the Lexus Encore App from the Google Play (Android) or App Store (iOS)
  2. Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
  3. Once your ownership has been verified by Lexus, you will receive a link
  4. Click this link and you will be taken to the login page
  5. Log in using your email and password. You will now be able to access your Encore account

For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.

Accessing on a computer

  1. To register your account, click here. You can also login on the top right-hand corner of your screen/menu
  2. Enter your details (First name, Last name, Email, Mobile number) and set a password. Follow the prompts to register
  3. Once your ownership has been verified by Lexus, you will receive a link
  4. Click this link and you will be taken to the login page
  5. Log in using your email and password. You will now be able to access to your Encore account

For assistance, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009.

How do I update my details?

Lexus use your details to notify you of new Exclusive Offers and invite you to Exclusive Events.

To update your contact details, please call the Lexus Customer Assistance Centre (Monday to Friday 8:00am to 6:00pm) on 1800 023 009 or complete the online form.

 

Explore More

LEXUS ENCORE APP
EXPLORE THE RANGE
White Lexus LX drives across a highway road overlooking an ocean.
Build and Price
Disclaimers
01.Encore and Encore Platinum Benefits apply on selected new and demonstrator vehicles for a 3 year period, extended for a further 2 years limited services for the UX Battery Electric Vehicle and RZ Battery Electric Vehicle from the date Encore is first activated by the Dealership. Inclusions may change without notice. Subject to availability. For full T&Cs and see your Lexus Dealer or lexus.com.au/encore.
02.Encore Benefits apply on Lexus Certified Pre-Owned vehicles for a minimum 12 month period from purchase. Balance of Encore Benefits remaining on a vehicle at the time it is sold will transfer with that vehicle. Inclusions may change without notice. For full T&Cs and details see your Lexus Dealer or lexus.com.au/Encore.
03.Applies to standard scheduled logbook servicing (normal operating conditions) as listed in the CPS Criteria Table. Lexus vehicles that receive complimentary servicing are not eligible for Capped Price Servicing. For details or to confirm eligibility see your Lexus dealer or visit lexus.com.au/smallprint/capped-price-servicing.
04.DriveCare as part of Encore Benefits applies for a 3 year period on UX, NX, RX, ES, LC, LX, and LM, a 5 year period on the UX Battery Electric Vehicle and RZ Battery Electric Vehicle, and 10 year period on the LS from the date Encore is first activated by the Dealership. Coverage and service inclusions vary dependent on vehicle location. For full T&Cs see your Lexus Dealer or lexus.com.au/smallprint/encore-terms.
05.Complimentary ABB Single Phase 7kW AC wall charger supplied and installed by JET Charge Pty Ltd (JET Charge). Eligibility determined at Lexus and JET Charge's discretion. Vehicle owner must obtain appropriate site permissions and access prior to installation. Electricity consumption charges are owner's responsibility. Refer to operating instructions for usage guidance. Upgrades and equipment add-ons at additional cost. Rainchecks not available. Cannot be redeemed for monetary value. See jetcharge.com.au for T&Cs and lexus.com.au/encore for details.
06.Complimentary charging provided to Encore Platinum members for first 3 years of membership. Fees may apply thereafter. Charging stations provided by Chargefox at selected locations. Usage at vehicle owner’s risk. See chargefox.com for T&Cs. Frequent use of DC Fast Charging can impact battery performance & durability. Lexus recommends minimising DC Fast Charging usage. Refer to Owner’s manual and lexus.com.au/lexus-electrified/charging for guidance.
07.Offer limited to 5c/litre fuel discount in one transaction per 24 hour period per vehicle registered to a Lexus App account. Offer available on Premium Fuels, up to 150 litres, at participating Ampol service stations. List of participating locations available at lexus.com.au/ampol. List subject to change without notice at sole discretion of Ampol. For T&Cs, visit lexus.com.au/Encore.
08.4 redemptions, of up to 8 days each, over your 3 year membership period. Vehicles subject to availability and must be booked in advance.
09.8 complimentary valet parking redemptions at selected locations over your 3 year membership period.

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